Contact support
Most access problems can be solved from the sign-in screen. If yours cannot, here is how to reach a person.
We will never ask you for your PIN or a one-time code, and we will never ask you to read one back to us. If a caller claiming to be from Elite SACCO asks for either, hang up and call us on [+254 ...].
Fix it yourself, faster
- You have forgotten your PIN
- Confirm your member number and National ID, and we will text a reset code to your registered number. Reset your PIN.
- You have never signed in before
- Members who have joined but not yet set up online access can activate here. Activate your account.
- You cannot remember your member number
- Sign in with a one-time code sent to your registered mobile number instead. Your member number is shown on your dashboard once you are in. Sign in with your phone.
When you need to talk to us
Contact us directly if your account is locked and you cannot wait out the lockout period, if you no longer have the phone number registered to your membership, or if you believe someone else has accessed your account.
Phone[+254 ...]
Email[[email protected]]
HoursMonday to Friday, 8:00 am – 5:00 pm (EAT)
Office[registered office address]
Have your member number and National ID with you — we will ask for them to confirm your identity. We will not ask for your PIN.
If you think your account has been compromised
Call us immediately on [+254 ...]. If you can still sign in, change your PIN first at reset your PIN, which also clears any active lockout. Report it even if nothing appears to be missing.